http://www.famnshop.in is committed to excellence, and the full satisfaction of our customers. http://www.famnshop.in proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. http://www.famnshop.in also offers same day dispatch.

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1. SHIPPING: All orders for our products are processed and shipped out in 4-10 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. WRONG ADDRESS DISCLAIMER: It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.

3. UNDELIVERABLE ORDERS: Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.

4. LOST/STOLEN PACKAGES: http://www.famnshop.in is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

5. RETURN REQUEST DAYS: http://www.famnshop.in allows you to return its item (s) within a period of 7 days. Kindly be advised that the item (s) should be returned unopened and unused.

6. OUT OF STOCK ITEM PROCESS: http://www.famnshop.in has the following options in the event there are items which are out of stock http://www.famnshop.in Wait for all items to be in stock before dispatching.

7. ACCEPTANCE: By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.

8. CONTACT INFORMATION: In the event you have any questions or comments please reach us via the following contacts: Email - help.famnshop@gmail.com

Returns, Refunds, Cancellations and Exchanges

What We Will Do Together:

Step 1 –

• Raise a return/ replacement request within 7 days from the date of delivery, if you’ve received wrong or expired product(s).

  • Please raise a request here with order and contact details - https://www.famnshop.in/contact-us

  • You can also raise a request with us using the Chat option.

• In case of damaged/ missing product(s), raise a return/ replacement request within 2 days from the date of delivery.

Step 2 – Give us 2 working days to review your return request.
Step 3 – After reviewing your return request, we will send our courier partner to pick up the products delivered to you.
Step 4 – In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges in your PayTM Wallet.
Step 5 – After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon the stock availability.
 

Under what conditions can I return/ replace my product?
•    Wrong product delivered
•    Expired product delivered
•    Damaged product delivered – Physical damage/ tampered product or packaging
•    Incomplete order – missing products
 

Under what conditions return/ replacement requests will not be accepted?
•    Opened/ used/ altered products.
•    Original packaging (cartons, labels, etc.) missing.
•    The return/ replacement request is generated after 7 days from the date of delivery.
•    The damaged/ missing product is reported after 2 days from the date of delivery.
 

How are returns processed?
Once you request to return a product, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.
 

Can I cancel my order?
You can cancel order from CANCEL button from order details page under My account section. You just need to give reason for cancellation, and leave rest on us.

OR
 

Please call us on +91 8260540566 (Mon - Fri - 9 am to 6 pm), and we will help you in cancelling the order.
 

**Famnshop reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer that may include having a verbal or written confirmation from the customer.
 

Note - Orders can be only cancelled till the status is “Ready to Ship”.
 

How will I receive the refund for my cancelled or returned product?
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 7 business working days. For Cash on Delivery orders customers will be required to provide bank details where they would like to receive the refund.
 

How long does it take to receive a refund for a cancelled order or returned product?
We will process your refund within 7 business days in case of cancellation of an order. In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2 weeks after the return has been picked up.
 

Can I return part of my order?
Yes. You can return any products that are eligible for returns within 7 days of delivery.

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